Privacy Policy
Privacy Policy
Last Updated: October 21, 2025
This Privacy Policy explains how TotalGo Trading LLC (“TotalGo,” “we,” “us,” or “our”) collects, uses, and discloses information when you use our website and digital-service platform.
We provide digital access, device-configuration, and software-support services. We do not host, stream, or distribute media content.
1) Definitions
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Website / Service: The site at https://totalgo.tv and related pages/services.
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Account: Your user profile for accessing our Service.
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Personal Data: Information that identifies or can reasonably identify you.
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Service Provider: Third parties that process data on our behalf (e.g., payments, analytics).
2) Information We Collect
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You provide: name, email, phone, billing address, support messages.
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Automatically: IP address, device/browser info, pages viewed, timestamps, cookies or similar tech.
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Payments: Processed by third-party processors (e.g., Stripe and/or PayPal). We do not store full card numbers.
3) How We Use Information
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Provide, secure, and maintain the Service.
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Create/manage your Account and plan(s).
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Process payments and send transactional notices.
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Respond to support requests.
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Improve Service performance and user experience.
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Send optional marketing (you can opt out anytime).
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Comply with legal obligations and enforce terms.
4) Sharing of Information
We share Personal Data only with:
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Service Providers (payments, hosting, email, analytics) under contracts limiting their use.
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Legal/Compliance: if required by law, to protect rights/safety, or in a merger/acquisition.
We do not sell or share Personal Information as defined by the California Privacy Rights Act (CPRA).
5) Cookies & Similar Technologies
We use essential and functional cookies to operate and improve the Service. You can control cookies via browser settings; some features may not work without them.
6) Payments
Payments are handled by PCI-compliant processors. Your card data is submitted directly to the processor and governed by their privacy policies:
7) Data Retention
We retain Personal Data only as long as necessary for the purposes above, to comply with law, and to resolve disputes. Usage/analytics data may be retained for a shorter period unless needed for security or required by law.
8) Security
We use administrative, technical, and physical safeguards to protect Personal Data. No method of transmission or storage is 100% secure.
9) Your Rights & Choices
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Marketing: unsubscribe via email links or contact us.
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Access/Deletion/Correction: you may request access to, deletion of, or correction of your Personal Data (subject to legal exceptions).
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California (CPRA): access, deletion, correction, and right to limit sensitive data use (we don’t use sensitive data for additional purposes), and the right to opt out of “sale” or “sharing” (we do not sell/share). Submit requests via the contact methods below.
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Do Not Track: the Site does not respond to DNT signals.
10) Children’s Privacy
The Service is not directed to children under 13, and we do not knowingly collect Personal Data from them. If you believe a child has provided Personal Data, contact us to delete it.
11) International Transfers
Your data may be processed in the United States and other locations with different laws. We take steps to ensure appropriate protections for such transfers.
12) Third-Party Links
We are not responsible for the privacy practices of third-party websites linked from our Service. Review their policies.
13) Changes to This Policy
We may update this Policy from time to time. We will post the new date above. Continued use of the Service means you accept the updated Policy.
14) Contact Us
TotalGo Trading LLC
Email: privacy@totalgotv.com / support@totalgotv.com
Support: https://totalgo.tv/support/
Phone: +1 732-800-7718
Compliance Statement: TotalGo provides digital access, subscription-management, and device-configuration support services only. We do not host, stream, or distribute media content.